Roll Up Commercial Door, Garage rolling Steel Door, Roll Up door, Over Head Roll-Up Door, Rolling Steel Door. Manufacturer of rolling steel doors from self-storage roll up doors to heavy duty commercial steel roll up doors.
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1/1/2008

REMEMBER: SAFETY FIRST! Anyone who has above average mechanical skills and is able to follow detailed yet easy to read instructions, should be able to safely install sectional garage doors with extension springs or the "simple set torsion spring system". Standard torsion spring doors should always be installed by a professional. Since we have no way of knowing your skills, we recommend all overhead doors be installed by a professional.

Models 501/502/536/551/601/626/651/652/700/800/900. Terms And Conditions SHIPPING AND DELIVERY:

If you order larger items, your order will likely show up on a large freight truck with curbside delivery. With curbside delivery, you will be required to help in unloading your items from the rear of the truck and moving them inside your business or residence. You are also responsible for making sure that an 18 wheeler has access to your delivery address.

OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available for an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground. If you need lift gate service or inside delivery, please call 1-352-243-0180 for a special freight quotation.

REMEMBER TO COUNT AND CHECK FOR DAMAGES BEFORE YOU SIGN THE DELIVERY RECEIPT. Small dents or dings along with and paint damage due to wear and tear in transit it classed as normal and not a reason to return or not accept delivery of the door. We will supply touch up paint but cannot accept a return of the door. We are sorry but we cannot be responsible for any missing items once you have already signed for them.

Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery due to damage and contact us at once to make a report so we can have a replacement shipped to you immediately.

PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.

Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, please contact us at 1-352-243-0180. RollUpDoorsDirect.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage to your unit. In this case simply call the phone number listed on your instruction sheet inside the box, and the parts department will immediately send out a replacement part to you at no charge.

A signature will be required to establish proof of delivery. Don't forget before you sign for delivery, it is your responsibility to carefully check and make sure you receive all the pieces or boxes listed on the receipt or bill of lading. You are also responsible for listing any visible damage on the delivery receipt before signing it.

Since our products are shipped directly from the manufacturer to you, RollUpDoorsDirect.com will not be liable or deemed in default for delay in delivery due to any causes beyond our control.

ORDER CHANGES OR CANCELLATIONS:

All cancel or change order requests must be done by calling 1-352-243-0180 and speaking to customer service. Due to the limitations of email, we cannot guarantee that your email requests will be received or acted upon. Some orders require 24-48 hours processing time. We do not process orders during weekends.

RollUpDoorsDirect.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not shipped yet or is not in shipping and can still be changed. If we find your order has already been shipped or is in shipping and cannot be changed, then I'm sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Also, any shipments to the address given that the freight company is unable to deliver through no fault of their own, and after several attempts to contact you and make delivery will be considered a Non-Defective Return. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 25% restocking fee for all non-defective return orders or orders that are canceled after shipping out to you.

Roll Up Doors Direct Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used:

To fill order, to contact buyers if they have questions, or to send email with special offers.

Our Commitment To The Security of Your Data

Contact Us

1-352-243-0180

1 YEAR Limited Warranty - Models 501/502/536/551/601/626/651/652/700/800/900 rolling doors U. S. Door & Building Components (henceforth referred to as U.S.Door), hereby warrants Models 501/502/536/551/601/626/651/652/700/800/900 rolling door(s) to the original purchaser against defects in materials and workmanship including cracking, splitting, delamination, warping, and deterioration for a period of ONE(1) year from the date of purchase, subject to the terms and conditions hereinafter contained. In the event the Models 501/502/536/551/601/626/651/652/700/800/900 doors are or become defective, a claim must be submitted in writing to U.S.Door at the address listed below. Such notice must be made within fifteen (15) days of the alleged defect and such notice shall indicate the nature of the aforementioned defect. Upon notification, U.S.Door shall be permitted to inspect the door within a reasonable period of time, as deemed reasonable by U.S.Door. In the event of a defective door, U.S.Door will either repair or replace (at their own discretion) the defective door U.S.Door will assume the responsibility of repair and/or replacement of the door proven to be defective, but will not be responsible for labor, freight, or special handling charges that may be associated with repair or replacement. All shipments will be made FOB the nearest factory or manufacturer of the respective product. This warranty applies only to the U.S.Door Models 501/502/536/551/601/626/651/652/700/800/900 and excludes: (1) component parts that have been damaged by accident or improper usage, (2) component parts that have been subject to negligent operation, (3) glass or lite frames, (4) damage caused by exposure to corrosive fumes, condensation, or fire, (5) improper installation or maintenance, (6) performance of coatings used to finish the doors, (7) damage resulting from those causes which are beyond the manufacturer's control. U.S.Door shall not be responsible for any incidental or consequential damages arising out of any breach of this Express Limited Warranty, including, but not limited to, any damages to structures or other property, or injury sustained by any persons whomsoever, or the recovery of any direct or indirect costs such as shipping, installation labor charges, paint or painting, or other building materials. Some states do not allow limitations of incidental or consequential damages, so the above limitations or exclusions may not apply. U.S.Door agents, employees, representatives, inspectors, etc. are not authorized to change this Warranty in any way or to grant any other warranty. This Warranty is in lieu of all other warranties expressed or implied. Some states do not allow limitations on unwarranted parts, so this limitation does not apply to all customers. This Warranty gives customers specific legal rights. Other rights vary from state to state. All claims under this Warranty shall require proof of purchase. All claims should be addressed to: U.S. Door & Building Components . 10407 Rocket Blvd . Orlando, Florida 32824

Returned Merchandise:

A Return Authorization Number must be obtained in advance and labeled on the outside of the package. Returns are subject to a 20% restocking charge unless the error is ours. Non-returnable items include: all Special Order Items(all our doors are custom made and are therfore special order items). Returned Merchandise must be complete, unused and in its original packaging, No returns after 60 days. Return shipping must be prepaid and a copy of the original invoice, packing slip or a letter with your name and address included.

All items should be returned to the following depots:

10407 Rocket Blvd, Orlando, FL 32824.

1720 West Broadway Rd, Mesa, AZ 85202.

Call 1-352-243-0180

Email: info@rollupdoorsdirect.com

Manufacturers Warranty Rollups One Year

Defective Merchandise Roll-Up Doors Direct will issue credit for merchandise found to be defective due to quality or manufacturing defects. No credit will be given for merchandise damaged due to improper handling or storage. An authorized Roll-Up Doors Direct representative must inspect the damaged merchandise and write a request for credit. All credits will be issued by Roll-Up Doors Direct. Deductions are not allowed.

Missing/Broken Parts When a door is received with missing o broken parts, and you carry Roll-Up Doors Direct spare parts, you can replace the parts; Roll-Up Doors Direct will issue a credit for the part. If you do not carry Roll-Up Doors Direct spare arts, Roll-Up Doors Direct will replace the part or issue a credit at our option.

Roll-Up Doors Direct Truck When merchandise is delivered with obvious damages, you should refuse the damaged item(s) and note on the freight bill, bill of lading, or contract when delivered by Roll-Up Doors Direct truck. Re-order the item through normal channels. If the damaged item is for a specific job and cannot wait for normal stocking order, call the plant where shipment originated and arrange for an expedited shipment.

Common Carrier Do not accept merchandise with evident visible damage. When the carrier attempts delivery, contact the plant traffic department for specific instructions. At the time of delivery, note the number of cartons or pieces refused due to damage on the freight bill. In the event an entire shipment is refused, notify the Roll-Up Doors Direct plant immediately. Roll-Up Doors Direct will then deal directly with the truck line. Keep copies of the freight bill showing the number of cartons or pieces refused.

The plant will file a claim with the carrier.

You should pay the invoice less the damaged and refused. Send a copy of the freight bill showing the items damaged or refused along with your check. Re-order damaged items through normal channels.

Carrier Does Not Allow Partial Refusal In the event that the carrier does not allow partial refusal of a shipment, the entire shipment should be accepted and the number of damaged cartons or pieces noted on the freight bill at the time of delivery. It will be necessary for you to have available a copy of this freight bill noted with number of cartons or pieces received damaged.

You must hold the damaged goods for the carrier’s disposition. This includes inspection by the carrier and the carrier’s right to salvage when the claim is filled.

As soon as possible, you must notify the Roll-Up Doors Direct plant where shipment originated with the invoice number, shipping number, carrier name and pro number. Roll-Up Doors Direct will file the claim with the carrier.

Concealed Damages In the event of concealed damages you must notify Roll-Up Doors Direct and the delivering carrier within 15 days of the delivery.

The carrier will generally ask the value of the damaged goods and make a decision as to whether an inspection will be made or waived. If an inspection is made, a copy of the carrier’s inspection report must be available to submit to Roll-Up Doors Direct with the freight bill. In the event inspection is waived by the carrier, the name of the carrier’s employee waiving the inspection must be recorded. You should notify the Roll-Up Door Direct plant, where the shipment originated, as soon as possible with the invoice number, shipping number, carrier name and pro number.

The plant will file the claim with the carrier upon receipt of all necessary information as outlined above. Credit for the merchandise will be issued upon receipt of the carrier acceptance of the claim. Roll-up Doors Direct cannot file a claim for concealed damages if the carrier was not notified within 15 days of delivery.

Change Orders, Cancellations & Returned Goods Roll-Up Doors direct will not accept liability for any changed or cancelled in-process orders or any orders changed or cancelled after they have been produced. Roll-Up Doors direct will charge a $50 net handling fee plus material and labor costs incurred by Roll-Up Doors Direct for any in-process orders changed or cancelled or any orders changed or cancelled after the have been produced.

Labor Charges Under no circumstances will Roll-Up Doors Direct assume liability or responsibility for any labor charges. The carrier will deliver the items to the stated address as long as there is adequate room for the delivery vehicle and there is suitable safe access. The buyer is responsible for the unloading of the items and will be assisted by the carrier as long as it is safe to do so. Items over 10 ft in length need special equipment to facilitate the unload; this should be in the form of material handling equipment, loading dock, pallet truck, fork truck etc. It is the soul responsibility of the buyer to provide the handling equipment for the safe unload of the items. We are in no way responsible for any costs incurred due to returned items; undelivered items due to missed appointments, inadequate unload facilities, repeat visits and any storage costs involved.

Roll Up Doors, Commercial Doors and Garage Doors Provided nation wide by Buy Doors Direct 1-352-243-0180. GET MORE FOR LESS $$$

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